How long will the shipping take?
Will usually ship within 1 business day. United States: Arrives 3-5 Days, Europe: Arrives 4-7 Days, Canada: Arrives 5-7 Days, Australia: Arrives 7-15 Days. Learn more: https://www.maxfindboards.com/pages/shipping-policy


How old do I have to be to use an Maxfind board?
This electric skateboard is a high performance machine and should not used or operated in any way by children under the age of 13 years old unless under adult’s supervision.


How do I brake?
To reduce the speed, push the remote control backwards on the remote control. When used at medium to high speeds, the brakes are firm and very safe. Braking will be softer when driving at a slow speed and may not stop completely. It is designed to be as safe as possible.


Can I use the Maxfind Remote with a non-Maxfind board?
To offer Maxfind level performance, we redesigned the skateboard from the ground up. The result is an all new design, with functionality not compatible with components outside the Maxfind Series design.


How Fast can I go on the Maxfind board?
A lot of factors ultimately control speed. Weather conditions, surface conditions battery charge level, riding style, rider profile and significantly board setup. The Maxfind series is available with a range of wheel options, as well as additional gearing options. A smaller wheel or bigger gear will offer more torque, whereas a bigger wheel or smaller gear will increase top speed.


How can I get the best range from my skateboard?
Mode 2 has been designed specifically for this purpose, and all our advertised ranges and testing has been conducted in this mode. Averaging 16 mph with gentle trigger control and not exceeding speed much is the key. Our tests were carried out in mostly flat conditions, with an 160 lb rider, and weight will affect this range somewhat with reference to this. Ensuring proper charging and board maintenance will also give the best opportunity for a long ride!


Is the Maxfind board waterproof?
In testing, the board held up quite well to instances of water (gutter run-off, sprinkler plash). However due to the greater issue that comes with wet conditions – slippery surfaces – we have decided not to state waterproofing a priority feature in our design. A greater priority to Maxfind is safe use of our boards. With the power available from the Maxfind, combined with slippery conditions, our testing showed high potential for involuntary safety risks using electric skateboards in wet conditions. For this reason, we strongly advise against use in wet environments.

Please note, damage to the components as a result of moisture exposure is not considered a manufacturer defect, and is not covered under warranty.


What wheels can I use on the Maxfind board?
Our current favorite is our own Maxfind Street wheels. We took the best bits of our favorite wheels and mashed them together for a wheel perfect for our electric skateboard! We have drive gears for the Orangatang Kegel wheels, and gears that work with the M4 & M5 & M6 wheel hubs. These wheels come in quite a few variations so there are sure to be a set perfect for you!

We also have plans to expand options, so stay tuned for future developments!


Can I ride the board up hills?
Yes. The boards inclines of up to 30% gradient, in other words INSANELY STEEP for the Maxfind FF Plus series boards. Riding on hills can be very dangerous, what goes up must come down! So if you ride up an insanely steep hill and you intend to ride down this same hill, this is extremely dangerous and you must know how to control your speed without the use of the electric brakes if ever there was a malfunction or there was a situation where the brakes fail.


Why sometimes the range I test is not the same with the data listed on your website?
These specs are tested on fairly flat ground with a few small inclines. Battery life depends on factors such as weight of rider, terrain, inclines and also the way the rider uses the trigger.


Is there any warranty?
Yes there is a nine-month warranty. For more info please see our Store Policies Page.


What is the maximum weight that can ride the board?
The limit we suggest is 220lbs. If your weight is over 220lbs,the board will loose some torque as well as range, and it will put strain on the electronic and mechanical components.


If I'm riding with a friend who also has an Maxfind board will our remotes interfere with each other?
Maxfind series boards will not cause controller interference.


Can I kick push home if I run out of batteries?
Yes, the board has little resistance which enables it to roll when the power is off.


Can I change the order after I ordered?
Yes, but you need to contact us within 2 hours after you placed the order. We cannot guarantee that your order can be changed successfully, because it is difficult to modify the order once it gets shipped.


Why did the tracking info not update after several days?
The tracking info will update only when the parcel arrives to your destination country and finished custom clearance. And then it will be given to your local FedEx/UPS. Then it will update. Before it is given to the FedEx/UPS, the info won’t update, don’t worry about it.


Do I need to pay VAT or Import tax?
No extra tax will be charged for US as the board have taxes prepaid when they enter that territory. (Tax, however, will be charged for customers in New Zealand/Norway/Switzerland/South Korea/Canada/South American) Spare or replacement parts not covered under warranty which are shipped to EU/AU/NZ will need to pay VAT and import tax at the regional rate.


How to adjust the steering sensitivity?
You can adjust the tightness of the nuts at the front of the truck by using a T wrench.Loosen the nuts to make the steering flexible, and tighten the nuts to make the steering clumsy.


How can I pair the remote with the board?
1.Turn off the remote and board.
2.Press the power button of the board and the remote at the same time for about seven seconds.
3.When the remote vibrates, it shows it paired.


How to change reset the OLED remote display from km to mile?
Please re-pair the remote to the board, and then you can press the below button to choose the kph or mph.