Warranty: The following are covered by the warranty:

Maxfind provides a 9-month warranty for boards and a 3-month warranty for parts (when customers buy the parts separately) starting from the day the package is delivered to customers.

The warranty covers all defects caused by the skateboard itself, such as the motor not working, the ESC not pairing with the remote control, the bettery not charged, or the board not starting. We will exchange the defective accessory with functionally equivalent ones that match the original parts in performance and reliability.

Covered items include:

Hub & Belt Motor
ESC
Battery
Remote
Charger

Please note that pictures/ videos and the order number are required for us to arrange accessory replacement under warranty.

The following are not covered by the warranty:

Easy-to-break parts such as front wheels, belts, grip tape, and PU sleeves are not covered (except if reported as defective within 7 days of delivery).

Damage caused by intentional damage, such as violence, modifications, unauthorized repairs, failure to follow the instructions in the user manual, negligence (e.g., using the battery for a long time at high power without timely charging), or abuse.

The Maxfind skateboard has a waterproof level of IP65, which means it can prevent splashing water and dust under normal conditions.

However, it is not fully waterproof. If you ride over puddles or submerge your board in water, water may damage the electrical parts. Riding in the rain is also dangerous, especially when accelerating, braking, or turning. The internal components are not waterproof, and the battery label will turn red if water enters.

Refund policy: Refunds can be arranged if the goods haven't been received and haven't been shipped. If the customer returns the product without disassembling the packaging and not using it, and after our inspection shows no issues, a refund will be arranged.

Standard Repair Cycle: 15-20 Days

Repair Cycle Under Special Situation: 30 Days

Generally speaking, the repair takes about 15 days. But if the relevant accessories required for the repair are out of stock, we need to send the relevant accessories from China, then the repair will take a little bit longer. Anyway, the repair will be completed within 30 days. Thanks for your support and understanding.