Once your order is confirmed, our warehouse will aim to dispatch it within 1-2 business days.

For more detail please refer: https://www.maxfind.com/pages/shipping

Overseas warehouses include: the United States, Canada, the European Union, the United Kingdom, Australia (other regions will be shipped from local warehouses in China)
If we ship from overseas warehouse, the price is included taxes for US & CA & EU & AU regions.
For other countries, it depends on the local policy of your shipping place and our customer service.
Of course, please rest assured that if the order generates taxes or other fees, we will notify you by email before delivery.
Thank you for your interest.

The limit we suggest is 220lbs. Over this weight and the board will loose some torque as well as range, and it will put strain on the electronic and mechanical components.

Some of the accessories orders will ship from China warehouse via standard shipping. It takes days or weeks to process customs clearance and wait for pick up by local courier. The speed of procedure depends on actual shipping situation.

Please contact customer service via service@maxfind.com for help if your parcel status is "in transit”for over 20 days

Generally, we’ll update you with tracking information within 1-2 working days by email notice.

The shipping information will be available when the parcel is received by courier and the first scan in the next facility.

270-DAY WARRANTY

GET A 270 DAY WARRANTY FROM US WHEN ORDERING.

We back up our products with a 270 Days warranty. If you encounter quality issues with our board in some way, please email us directly. We will help you find the problem and provide you with free replacement parts. If the nine-month warranty expires, we will still offer you replacement parts at a very low price so that you can secure the board and continue riding.

Standard Repair Cycle:15-20 Days
Repair Cycle Under Special Situation:30 Days

Generally speaking, the repair takes about 15 days. But if the relevant accessories required for the repair are out of stock, we need to send the relevant accessories from China, then the repair will take a little bit longer. Anyway, the repair will be completed within 30 days. Thanks for your support and understanding. 

REFUND POLICY

BOARD RETURNS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).
Electric skateboard, hoverkart, accessory or T-Shirt with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@maxfind.com.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@maxfind.com.

SHIPPING

To return your product, you need to contact: service@maxfind.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Entry Level: MAX ONE, MAX2 PRO (Short Board), FF STREET (Long Board)

High Performance: FF AT, FF BELT, FF PLUS

DIY Drive Kit: M5 DRIVE KIT

Remarks: If you want to know the detailed differences of specific boards, please contact us, thank you.

Yes, the board has little resistance which enables it to roll when the power is off.

The limit we suggest is 220lbs. Over this weight and the board will loose some torque as well as range, and it will put strain on the electronic and mechanical components.

Max Series - 2 hr recharge time

FF Series - 3 hr recharge time

These specs are tested on fairly flat ground with a few small inclines. Battery life depends on factors such as weight of rider, terrain, inclines and also the way the rider uses the trigger.

Yes. The boards inclines of up to 35% gradient, in other words INSANELY STEEP for the Maxfind FF AT series boards. Riding on hills can be very dangerous, what goes up must come down! So if you ride up an insanely steep hill and you intend to ride down this same hill, this is extremely dangerous and you must know how to control your speed without the use of the electric brakes if ever there was a malfunction or there was a situation where the brakes fail.

Our current favorite is our own Maxfind Street wheels. We took the best bits of our favorite wheels and mashed them together for a wheel perfect for our electric skateboard! These wheels come in quite a few variations so there are sure to be a set perfect for you!

We also have plans to expand options, so stay tuned for future developments!

In testing, the board held up quite well to instances of water (gutter run-off, sprinkler plash). However due to the greater issue that comes with wet conditions – slippery surfaces – we have decided not to state waterproofing a priority feature in our design. A greater priority to Maxfind is safe use of our boards. With the power available from the Maxfind, combined with slippery conditions, our testing showed high potential for involuntary safety risks using electric skateboards in wet conditions. For this reason, we strongly advise against use in wet environments.

Please note, damage to the components as a result of moisture exposure is not considered a manufacturer defect, and is not covered under warranty

Mode 2 has been designed specifically for this purpose, and all our advertised ranges and testing has been conducted in this mode. Averaging 16 mph with gentle trigger control and not exceeding speed much is the key. Our tests were carried out in mostly flat conditions, with an 160 lb rider, and weight will affect this range somewhat with reference to this. Ensuring proper charging and board maintenance will also give the best opportunity for a long ride!

A lot of factors ultimately control speed, such as weather conditions, surface conditions,battery charge level, riding style, rider's weight and significantly board setup. The Maxfind series is available with a range of wheel options, as well as additional gearing options. A smaller wheel or bigger gear will offer more torque, whereas a bigger wheel or smaller gear will increase top speed.

To offer Maxfind level performance, we redesigned the skateboard from the ground up. The result is an all new design, with functionality not compatible with components outside the Maxfind Series design.

Our remote control has (Beginner & Eco & Fast & Max) speed mode. Safe and fast.

A lot of time has been spent to perfect each of these modes to make it exactly match the selected mode and provide smooth and consistent trigger control. Although it involves a lot, the most obvious effect of each mode is torque. In terms of percentages, these general guidelines are as follows:

Mode 1 will provide about 10% of the available power, and the maximum speed is limited-great for continuing learning.

Mode 2 will provide about 20% of the available power, and the highest speed increase-very suitable for advanced learning.

Mode 3 mode can provide about 80% of the available power and the speed is higher, but it is ideal for cruising and achieving the maximum range.

Mode 4 mode provides 100% of available power and the entire speed range.

WARNING: Mode 3 and Mode 4 mode offer performance capabilities not suitable for beginners AND can allow the rider to get in situations that may increase risk in operation. Riders must understand the power this board can offer must be respected for safe use. We recommend full protective gear at all times when riding an Maxfind Skateboard.

To reduce the speed, push the remote control backwards on the remote control. When used at medium to high speeds, the brakes are firm and very safe. Braking will be softer when driving at a slow speed and may not stop completely. It is designed to be as safe as possible.

The board acceleration&brake is controlled by a bluetooth remote. And the turning is controlled by rider's weight.( the way you turn with a normal longboard skateboard).

The speed depends on the terrain, slope and rider's weight. On a good flat road/footpath, the FF series can reach speeds of 25-28 miles per hour, Max series can reach speeds of 15-25 miles per hour.

This electric skateboard is a high-performance machine and should not use or operated by children under the age of 3 years old unless under adult supervision.